Money-Back Guarantee
About this policy
This policy applies only to subscriptions purchased directly on our website. Purchases made through the Apple App Store or Google Play Market are governed by their billing and refund rules.
Money-Back Guarantee Rules
1.1 Eligibility
You are eligible for a refund if:
- you purchased your subscription directly through our website; and
- you contact us within 30 days of your original purchase date and before the end of your first billing cycle.
1.2 How to Request a Refund
To request a refund, please email us at [email protected] from the email address associated with your account.
1.3 What Is Not Covered
Our Money-Back Guarantee does not apply:
- to purchases made through the Apple App Store, Google Play Market, or any other third-party platform;
- to requests submitted more than 30 days after the original purchase date;
- to duplicate requests, or where an active dispute or chargeback for the same purchase is already in progress; or
- where there is evidence of fraud, abuse, or bad-faith use of the guarantee.
1.4 Your Statutory Rights
This Money-Back Guarantee does not limit any mandatory rights you may have under applicable law. Where the law gives you stronger rights, those rights will apply.
General Refund Rules
Outside our Money-Back Guarantee and any legal rights described in this Section, fees you have paid are generally non-refundable.
However, we may review exceptional requests on a case-by-case basis where fairness or customer care supports doing so.
Refunds will be made using the same payment method used for the original transaction, unless you have expressly agreed otherwise.
2.1 EU / EEA Residents
If you are a resident of the European Union or European Economic Area, you have a legal right to withdraw from your purchase within 14 days of entering into the agreement.
If you requested immediate access to the service and acknowledged that doing so may affect your withdrawal right, your refund may be reduced in proportion to the service already provided before your withdrawal request, as permitted by applicable law.
Important note on digital access
When you make a purchase of a single item of digital content (such as a PDF file), you expressly agree that such content is made available to you immediately, and you, therefore, lose your right of withdrawal and will not be eligible for a refund.
Model Withdrawal Form (optional)
You may use the form below, but this is not mandatory.
Subject: Exercise of Right of Withdrawal
I hereby give notice that I withdraw from my contract for the provision of the following service,
Ordered on: ___________________________
Name of consumer: ___________________________
Address of consumer: ___________________________
Signature of consumer: ___________________________ (only if this form is notified on paper)
Date: ___________________________
2.2 UK Residents
If you are a resident of the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days, on the same terms as described in Section 2.1 above.
2.3 Brazil Residents
If you are a resident of Brazil, you may cancel your purchase within 7 days of the date of purchase and receive a full refund.